- Areas We Serve
A service charge in Kenya is a fee collected from tenants or property owners to cover the shared costs of maintaining a building or estate. These costs typically include security, cleaning, landscaping, waste collection, lift maintenance, and shared utility bills.
In Kenya, service charges apply to both residential apartments and commercial buildings.
They are legally distinct from rent and must be transparently budgeted and accounted for. Poor service charge management is one of the most common sources of landlord-tenant disputes in Nairobi.
We provide professional service charge management in Nairobi for residential, commercial, and mixed-use properties. Our role is to ensure service charge funds are accurately budgeted, transparently collected, properly spent, and clearly reported, giving property owners, HOAs, and residents confidence and accountability.
Our service charge management services in Nairobi are designed to protect shared funds, reduce disputes, and keep properties running efficiently.
Preparation of service charge budgets and forecasts
Transparent billing, collection, and arrears follow-up
Proper management of service charge accounts
Coordination and payment of utilities, security, cleaning, and maintenance services
Contractor supervision and cost control
Regular financial statements and reconciliations
Clear reporting to property owners, boards, and residents
Compliance with agreed budgets and governance structures
This service is ideal for apartment blocks, gated communities, HOAs, and commercial properties that require professional oversight, transparency, and financial discipline.
This service is designed for:
We regularly hear:
Service charge management works only when systems replace assumptions.
Let Simpl Property Management take the stress off your shoulders.
Our Service Charge Management system ensures transparent budgeting, accurate reconciliations, and fair cost allocation, so owners and residents stay informed and satisfied.
👉 Ready to simplify your service charge process?
Book a consultation now and discover how we can help you manage costs better and boost property value!
Phone: +254 768 855005
Email: info@simplproperties.co.ke
Good governance keeps buildings stable.
We provide full administration and governance support including:
1. A dedicated in-house property manager (where applicable)
2. Single point of contact for shareholders, tenants, and service providers
3. Attendance at board meetings
4. Preparation of management reports
5. AGM and EGM support
6. Enforcement of building by-laws, policies, and procedures
7. Shareholder communication (notices, circulars, newsletters)
This structure reduces conflict and keeps decision-making professional.
This is the heart of service charge management.
We handle:
1. Collection of service charges
2. Transparent service charge administration
3. Billing and collection of utilities (water and electricity)
4. Preparation of annual budgets
5. Monthly financial reports: Income & expenditure, Arrears, Variance analysis
6. Maintenance of tenant and property ledgers
7. Debtor follow-up and recovery procedures
8. Timely payment of: Vendors, Insurance, Statutory obligations
Every shilling is accounted for and reported clearly.
A well-managed building shows.
We supervise:
1. Cleaning services
2. Security services
3. Parking management
We also implement preventive maintenance schedules for:
1. Lifts
2. Generators
3. Boreholes
4. Fire systems
5. CCTV
Daily inspections of common areas help catch issues early — especially during rainy seasons when leaks and drainage problems are common in Nairobi buildings.
Reactive maintenance is expensive. Prevention saves money.
We provide:
1. On-call maintenance technician for day-to-day repairs (Plumbing, Electrical & Minor civil works)
2. General repair and maintenance of common areas
3. Preventive checks on essential equipment
4. Supervision of contractors for specialised works
5. Regular asset condition reports
This keeps the building functional and protects long-term value.
Poor communication causes most disputes.
We monitor and manage:
1. Fire safety inspections and drills
2. Certification compliance
3. Occupational health & safety requirements
4. NEMA compliance
5. OSHA and statutory obligations
This protects the board, owners, and the property itself.
We manage service charges for:
Each property has different needs. Our systems adapt.
We provide service charge management in Nairobi and nearby areas including:
Westlands, Kilimani, Kileleshwa, Lavington, Parklands, Upper Hill, Nairobi CBD, South C, Langata, Karen, Runda, Kitisuru, Ruaka, Ruiru, Syokimau, Ongata Rongai, Kitengela, Mlolongo, and surrounding estates.
Local experience matters. Every neighbourhood operates differently.
Clients trust us because we:
We manage service charges as fiduciary responsibility, not admin work.
Tenants typically pay service charge in Kenya as part of their monthly occupancy costs, though in some commercial arrangements it is the landlord’s responsibility. The lease agreement determines who is liable.
Yes. In most Nairobi properties, service charges are billed monthly alongside rent.
Service charge rates vary depending on the property type and facilities. Well-managed buildings typically charge between KES 5,000 and KES 25,000 per unit per month for residential apartments.
For commercial properties, it is usally ranges between KES 15 and KES 35 per square foot.
At Simpl, we budget annual service charges, collect monthly contributions, manage vendors, and provide full quarterly reconciliation reports to owners and tenants.
The best company offers transparency, strong financial controls, and understands board governance. Clear reporting and consistent enforcement are key. Simpl property management understands this.
Early follow-up and structured recovery procedures are critical. Delays increase arrears and tension.
Yes. We manage service charges for residential, commercial, and mixed-use properties.
Yes. We manage handovers, clean up records, and stabilise operations.
If you need service charge management in Nairobi that delivers transparency, accountability, and smooth building operations, let’s talk.
We bring structure where there is confusion — and trust where it has been lost.
Simpl Property Management is a trusted property management company in Nairobi, offering residential, commercial, retail, service charge management and estate & gated community management services for landlords and investors. We help property owners maximize returns through professional tenant management, rent collection, maintenance coordination, and transparent financial reporting across Nairobi, Kenya.
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